Right of Withdrawal & Withdrawal Form

Right of Withdrawal & Return Conditions

Right of Withdrawal

Consumers have the legal right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you (who is not the carrier) received the goods.

To exercise your right of withdrawal, a clear declaration by e-mail or post is sufficient.

Contact:

Kaur's e-Commerze & Co.
Findlweg 1
94557 Niederalteich
Germany

E-mail: support@oldpatek.de

Exercising the Right of Withdrawal

For the fastest possible processing, we recommend providing the following information:

  • Order number
  • Name
  • Email address
  • Order date

This information facilitates processing but is not a prerequisite for exercising the legal right of withdrawal.

Return Process (RMA Procedure)

To ensure a quick and clear allocation of your return, we strongly recommend contacting our customer service before shipping.

After your inquiry, you will receive:

  • an RMA number
  • the current return address
  • further return instructions

Please clearly mark the RMA number on the package.

If the RMA number is missing, the processing of your return may be delayed, as a clear allocation may not be immediately possible.

Return Address

Depending on stock levels, shipping warehouse, or logistics partner, the return address may differ from the shipping address.

The valid return address will be communicated to you by our customer service after you contact them.

Please do not send goods to other addresses without prior return information.

Cost of Return

To the extent legally permissible, customers bear the direct costs of the return.

If you wish to use our voluntary return service or a return label provided by us, the actual shipping costs incurred may be deducted from your refund.

Returns from Abroad

Depending on the shipping warehouse or the specific order, the return may be sent to an international logistics center.

Any shipping costs for the return are borne by the customer, to the extent legally permissible and provided that this was communicated before the contract was concluded.

Return Inspection

All returns are inspected upon receipt.

In particular, we check for:

  • Completeness
  • Correct items
  • Condition
  • Damage
  • Soiling
  • Missing components

The refund will be issued after successful inspection of the return.

Compensation for Value Loss

The customer is liable for any loss of value of the goods if this loss is due to handling that was not necessary to ascertain the nature, characteristics, and functioning of the goods.

This applies in accordance with legal regulations.

Hygiene Products

For reasons of health protection and hygiene, sealed products are excluded from return within the scope of the legal right of withdrawal after removal or damage of the hygiene seal, provided that the legal requirements for this are met.

Already opened or unsealed hygiene products may therefore be excluded from the statutory right of withdrawal.

Damaged or Defective Goods

If an item is delivered damaged or has a manufacturing defect, please contact our customer service as soon as possible.

For faster processing, we request:

  • Photos of the item
  • Photos of the packaging
  • Description of the defect

This serves exclusively for faster review and does not limit your statutory warranty rights.

Refund

Upon receipt of the return, it will be inspected.

The refund will be made without delay, at the latest within the statutory periods.

The refund will generally be made using the same payment method that was used for the order.

Refund Before Goods Receipt

In accordance with legal provisions, we may withhold the refund until

  • the goods have been received by us,

or

  • suitable proof of return has been provided,

whichever occurs earlier.

Undeliverable, Refused, or Unclaimed Shipments

If a shipment does not reach you due to

  • an incorrect or incomplete address provided by you,
  • refusal of acceptance,
  • failure to collect, or
  • unpaid import duties

and is returned to us, this is not our responsibility. You are responsible for the accuracy of the delivery and contact details provided when placing the order.

In this case, we may offset the actual, demonstrable, and unrecoverable costs incurred by us (e.g., shipping and return costs, processing fees, customs duties, and import taxes) against any refund, to the extent legally permissible. You are free to prove that we incurred no or significantly lower damage; in this case, we will only charge the actually proven lower costs. Your legal rights under the right of withdrawal and the statutory warranty remain unaffected by this.

Cancellation by the Customer

Before Shipment

As long as your order has not yet been processed, picked, or prepared for shipment, you can cancel it free of charge. Please contact our customer service immediately.

After Shipment

If your order has already been shipped, we can no longer reverse the shipment itself. You can return the goods after receipt within the framework of your legal right of withdrawal (see above) or within the framework of the statutory warranty; in this case, the return costs are borne by the customer, to the extent legally permissible (see "Cost of Return" above).

If you wish to cancel an already shipped order before receiving it, we will incur actual, irreversible costs (e.g., non-refundable payment service provider fees, as well as shipping and logistics costs). To the extent legally permissible, we will offset these demonstrably incurred costs against your refund. Here too: You can prove that we incurred no or lower damage; in this case, we will only charge the actually proven lower costs.

Processing Your Cancellation or Return Request

For cancellation and return requests, you can always contact us via our customer service ticket system. We will process your request promptly and inform you about the status of the processing. A refund may be made, if applicable, minus the justified, actually incurred costs according to the preceding paragraphs. Your legal rights under the right of withdrawal and the statutory warranty remain unaffected in any case.

Communication with Our Customer Service

Our customer service is available to you at all times.

Many concerns can be resolved quickly and easily even before a return.

We therefore recommend contacting us before making a return or a payment complaint.

However, contacting our customer service is not a prerequisite for exercising your legal consumer rights.

Exclusion of the Right of Withdrawal

The statutory right of withdrawal does not apply, in particular, to:

  • individually manufactured products,
  • personalized products,
  • sealed hygiene items after removal of the seal,
  • other goods legally excluded according to § 312g BGB.

Model Withdrawal Form

To:

Kaur's e-Commerze & Co.
Findlweg 1
94557 Niederalteich
Germany

I/We hereby revoke the contract concluded by me/us for the purchase of the following goods:

Ordered on: ______________________

Received on: ______________________

Name:

Address:

Signature (only for communication on paper):

Date: