Shipping and Delivery Terms

1. Scope

These Shipping and Delivery Terms apply to all orders placed through our online shop. They complement our General Terms and Conditions and other policies published on our website.

2. Delivery Areas

We currently deliver to Germany and selected countries within the European Union. If your country is not selectable during the ordering process, please contact our customer service.

3. Processing Time

Processing begins after your order has been successfully received. This includes order review, payment verification, fraud prevention, and preparation for shipping.

Processing usually takes 1–3 business days. Processing times may be extended on weekends, public holidays, or during periods of high order volume.

4. Delivery Times

Our products are shipped either from European warehouses or directly from international logistics partners, depending on the item and stock availability.

• Germany / EU: approx. 5–9 business days
• International Shipping Centers: approx. 10–25 business days

The stated delivery times are non-binding estimates and are not guaranteed delivery dates. Delivery delays can occur due to customs clearance, weather conditions, public holidays, transport bottlenecks, strikes, or other events beyond our control.

5. Tracking

Once your order has been shipped, you will receive a shipping confirmation with tracking information, if available.

Please note that tracking systems may take several days to display initial status updates after being handed over to the shipping service provider.

We strongly recommend customers regularly monitor the provided tracking information to be aware of delivery status, attempted deliveries, or pickup notifications in a timely manner.

6. Customer's Duty to Cooperate

The customer is responsible for providing correct order and delivery details. This includes, in particular:

• Full name
• Correct delivery address
• Valid email address
• Reachable phone number (if required)
• Monitoring provided tracking information
• Acceptance of delivery or timely collection of the shipment

Incorrect or incomplete information can lead to delivery delays, returns, or additional logistics costs.

7. Undeliverable Shipments

If a shipment cannot be delivered due to an incorrect address, missing recipient information, or multiple unsuccessful delivery attempts, it may be returned to the shipping service provider, the shipping warehouse, or the sender.

To the extent permitted by law, documented and actual costs incurred due to non-deliverability may be considered.

8. Uncollected or Refused Shipments

If a shipment is not collected, refused, or the recipient fails to provide required cooperation, this may result in its return, storage, or in individual cases, destruction by the shipping service provider.

Refusal of delivery does not replace the legally stipulated withdrawal procedures.

For uncollected, refused, or undeliverable shipments, documented, actual, and non-recoverable costs may be considered—to the extent permitted by law—such as:

• Shipping costs
• Return shipping costs
• Processing fees
• Customs and import duties
• Shipping service provider fees
• Destruction costs (if return is not possible)

Each case will be reviewed individually.

9. Customs, Import Duties, and Taxes

For international deliveries, additional customs fees, import duties, or taxes may apply depending on the destination country.

These fees are levied by the competent authorities and are beyond our control. The customer is solely responsible for informing themselves about possible import regulations in their country.

10. Delivery Delays

In exceptional cases, deliveries may be delayed by factors beyond our control. These include, but are not limited to:

• Customs clearances
• High shipping volumes
• Public holidays
• Weather events
• Strikes
• Technical malfunctions
• Logistical bottlenecks
• Force majeure

Delivery delays generally do not give rise to an automatic right to compensation, substitute delivery, or refund. Statutory rights remain unaffected.

11. Damaged Shipments

Please inspect your delivery for visible damage upon receipt.

If damage is found, please contact our customer service as soon as possible, stating your order number and providing meaningful photos of the goods, packaging, and shipping label.

Each damage case will be reviewed individually.

12. Lost Shipments

If a shipment does not receive tracking updates for an unusually long time or is not delivered, please contact our customer service.

Before a shipment can be classified as lost, tracking data, delivery information, and investigations by the shipping service provider may be required.

Each case will be reviewed individually.

13. Partial Deliveries

If required for logistical reasons, orders may be delivered in multiple partial shipments. The customer will not incur any additional shipping costs as a result.

14. Shipping Costs

The applicable shipping costs will be displayed to the customer during the ordering process before the order is finalized.

Unless otherwise stated on the respective product page, the shipping costs shown at checkout apply.

15. Contact

For questions about your order or delivery, please contact us:

Kaur's e-Commerze & Co.
Findlweg 1
94557 Niederalteich
Germany

Phone: +49 9901 2039878